Thank you for your interest.
Unfortunately, we currently do not have a position open.
POSITION FILLED:
Customer Service Representative:
Our customer service representative is in charge of front line customer satisfaction. It requires following up with customers and their inquiries, responding to billing inquiries and calling customers from your own location. This is a virtual job working out of your own home or office.
Our customer service representative is responsible for replying and assigning help desk tickets using Kayako Help Desk Ticket System. You will need to know or be willing to learn this ticket system. (Some training will be provided).
We use a ticket system because we have multiple team members working with us in there. Our customer service representative will be in charge of managing the tickets/ answering them, and assigning them to other departments/people. To familiarize yourself with the ticket system we use you can visit the programs website at www.kayako.com. Also you may visit our ticket system at www.ChristinaHillsHelpDesk.com.
You also need to know the following software:
*Gmail
*Google Calendar
*Google docs – Spreadsheets
*Basecamp – a project management system (we will provide some training for this. It only takes 15 min to learn)
You can find information about that at BaseCampQueen.com
You must be willing and excited to learn new software as the need arises.